Yes! Created Goods has an extensive database of products that are not listed in this catalog. Please contact us for products not listed in this publication.
As is standard for the industry, we have an overage/underage policy of 5% of the quantity ordered. This means your order will ship within 5% over or under the quantity you requested. You will only be billed for what is shipped. If you require an exact quantity, please contact us ASAP and let us know. There is an additional fee for exact quantity shipment.
Our average lead time is 14 days, which can fluctuate due to seasonal demands and production capacity; this does not include transit time to your final destination. Longer lead-times may apply for multi-color decals or detailed etching. Please speak with an account manager to receive our most current lead-times.
While your order may be produced in as little as 5-7 working days after artwork approval, rush orders are also available. Please contact an account manager to discuss scheduling and shipping options. Production rush fees will apply.
The per item cost on the price sheet are for the individual vessel and a single color imprint.
For each order, there will be a minimum of one set up fee charged per color to be printed, $60.00, and shipping. If you are printing additional colors, there will be associated set up fees for each color printed, as well as $0.75 per color, per item, for each color. (Example: vessel with 3 color imprint will be charged 3 set up fees, the per item cost of vessel, $1.50 per item for additional color, and shipping)
Rush orders are case-by-case and can be dependent on stock availability and the amount of colors artwork has.
New art requires a $60.00 set up fee. This set up includes 1 color for your artwork. Any additional colors requires additional set up charges in addition to a fee per unit per color. We're happy to create a custom quote for your order before moving forward!
We require payment be made at time of proof approval, prior to your order going to production.
Net terms are available for businesses, and are reviewed on a case-by-case basis to determine term and credit limits. Please note: Net Terms are not available on first time orders.
All artwork must be in Vector-based files (.ai .esp .pdf)
If you are unable to provide a vector file, we can redraw the art. An art fee may apply for creation.
Printing area vary per vessel, please contact your account manager for product specifications.
We have a design team on staff that would be glad to help create your vision, speak with your account manager regarding this service and cost.
Yes! Once you’ve initiated your order and provided your artwork, an art proof will be created and emailed for your approval. We will NOT proceed or produce your order until the art has been approved.
Our standard shipping method is FedEx or UPS Ground. Depending on the size of your order, we may also utilize a freight shipping service to reduce shipping cost.
Shipping charges are bases on size and weight of total boxes to be shipped, as well as any overpack materials deemed required for fragile shipments.
The initial contact form we will send you will ask if your business requires a Lift Gate. Knowledge of this helps delivery quotes be as precise as possible.
We currently do not set specific delivery appointments. We will send tracking numbers when available or requested.
We use a variety of shipping methods to get your product delivered to you in the quickest and safest manner available. To track your order, please contact hello@thecreated.co
Please inspect your shipment as soon as it arrives. In the event you receive a visibly damaged shipment, please note the damage on the delivery receipt. DO NOT REFUSE THE SHIPMENTS. If you do not denote damage on the delivery receipt, a claim cannot be filled with the shipping company.
Please take clear photos of the damaged shipment box, as well as a separate photo of damaged merchandise. Please send photos to your account manager within 24 hours of receipt to file a claim. Any damage claims received after 24 hours will be subject to review. Any damage claims submitted after 30 days will not be accepted.
After the claim has been filed, Created Goods will deal directly with the shipping provider regarding your reimbursement for items damaged in transit. If the damage will cause you to be greatly under-supplied, we will work with you on replacements.
Created Goods takes great pride in the quality of our work and products. Before any items ship they must pass inspection for quality and accuracy. Please remember to review your design proof thoroughly, including the product type and quantity, prior to approving. If you believe there is an error or defect in your merchandise, please contact your account manager within 15 days of shipment date, with clear photos and description of issue. Every claim will be reviewed on a case-by-case basis.